![]() ![]() ![]() “The update of our name reflects the evolution of our identity as a Modern Business Interaction Flow solution provider ” said Subrah Iyar, CEO and co-founder of Moxo. This enables snap-in business process integration, blending structured and unstructured business interactions supporting the entire lifecycle of client management - from onboarding, servicing to exception handling. While retaining the mobile-first approach, the Moxo solution now encapsulates powerful collaboration within the higher order framework of structured client interaction workflows. Over the past several years, working with a large number of customers, the solution has evolved significantly to become a one-stop Business Interaction Flow solution. Moxtra was originally conceptualized as a mobile-first solution for business communication. Our research underscores the opportunity for companies to adopt an optimal one-stop business workflow solution for reducing manual interactions and streamlining their delivery of high-value client services.” “In this new landscape, organizations in client-facing industries face particular challenges, including building strong client relations in a remote work environment without depending on face-to-face interaction and ensuring sensitive information is shared in a secure manner. “We now live in a digital-first world where business customers expect to be able to access high-value service quickly via technology,” said Leena Iyar, Chief Brand Officer for Moxo. The report’s findings confirm service providers in high-touch industries are responding to the evolving expectations of their employees and clients by investing heavily in a digital service solution and Moxo’s rebrand signifies its commitment to meet the needs of these organizations with an an all-in-one solution as it continues to pioneer the engagement space. 74% noted their clients are all located in their regional vicinity. However, most service providers aren’t taking action. 85% of clients would consider using a service provider outside their geographic area and employees agree – 90% believe it would be beneficial to engage with clients outside their region.
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